Role Purpose: The management of the Recruitment and Training Team and the Recruitment & Training function in the Portsmouth and Tonbridge sites for the Listening Company.



The Listening Company is a fast-paced, exciting and successful organisation. We are an award winning employer of choice that is continuously growing.
This is a fantastic time to join the company as new areas are being developed and we are looking for strong individuals to drive this forward. With new projects coming on board weekly the opportunities for individual career progression are immense.


If you are looking for the chance to work in a stable yet challenging environment –this is the place to do it


Tasks & Responsibilities:

Co-ordinating recruitment and training needs for Portsmouth projects by liaising with Client Delivery Managers and organising availability of resource within the RTM team.
Responsible for management of RTM’s and workload – ensuring consistent performance and delivery against Service Level Agreements.
Development of RTM’s – PDRS’s, Reviews, setting objectives
Ensuring recruitment, training and development strategies are cascaded down to the RTM team and across TLC
To be responsible in ensuring that processes and procedures are being maintained and carried out to a high standard.
Effectively communicate and implement any strategies, changes in processes to the team and the Portsmouth site.
Working closely with team to explore how RTM function can add value to TLC
To ensure best practice within recruitment and training.
Approach management of team with commercial awareness.
Management and co-ordination of NVQ’s



Supervisory & Managerial Responsibilities :

Managing the recruitment and training managers (RTM) in Portsmouth



Key Requirements:

6 months recruitment and/ or training management experience
Excellent communication, motivational skills with the ability to lead and influence
Commercial understanding
Ability to multi task and manage time effectively
Ability to work in a highly pressurised environment within tight timescales
Flexible, positive with a can do attitude

Experience in a recruitment and/ or training role in a call centre is preferable

Contact details

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