TEAM MANAGER Call Centre - contact centre
EMPLOYER OF CHOICE! EMPLOYER OF CHOICE! EMPLOYER OF CHOICE

IS PROGRESSION AS PART OF A DYNAMIC AND EXPANDING ORGANISATION IMPORTANT TO YOU?

DO YOU HIT THE GROUND RUNNING?

A VIBRANT AND ENERGETIC EMPLOYER OF CHOICE– BASED IN RICHMOND, PORTSMOUTH, TONBRIDGE, GLASGOW AND NEWCASTLE - IS LOOKING TO EMPLOY AMBITIOUS, OUTGOING TEAM MANAGERS FOR TECHNICAL SUPPORT AND CUSTOMER SERVICES CAMPAIGNS

About the company:

The Listening Company is a fast-paced, exciting and successful organisation. We are an award winning employer of choice that is continuously growing.

This is a fantastic time to join the company as new areas are being developed and we are looking for strong individuals to drive this forward. With new projects coming on board weekly the opportunities for individual career progression are immense.

If you are looking for the chance to work in a stable yet challenging environment –The Listening Company is the place to do it

**** Team Manager -Call Centre****


Main Purpose:

Manage people in the most optimal way by extracting the very best out of a small to medium sized telemarketing team.
Main purpose is to motivate the team and be proactive.

About you:

Self starter, have inbound or outbound, telemarketing / telesales / customer services call centre experience. You need to be able to hit the ground running, with regards to general people management.
Have skills to intellectually and proactively solve problems. Be well organised, attentive and dynamic.
Have the drive to want to be more and become more than a team leader. Be able to multi task and handle pressure. Love people and have good communication skills with good abilities to motivate people to deliver results and be productive.

Key Areas of Responsibility:

Morale and Motivation –To motivate team and be proactive with team. To establish what motivates and drives members and suggest strategies for motivation and morale upliftment. To monitor, analyse and report trends in team morale and motivation. Keep work productivity high.

Proactive and productive – Be a self starter, proactive rather than reactive, self motivated and be able to motivate others. Have proactive problem solving abilities.

Scientific and sophisticated – Manage your team and assignments in a scientific, strategic and sophisticated way, by providing ongoing feedback and reports on team development and target management and assessments.

Knowledge
• Commercial understanding of the telemarketing/ call centre business
• Commercial understanding of the telemarketing/ call centre business in an out sourced environment
• Detailed understanding of inbound and or outbound telemarketing call centres
• Understanding project processes
• Mechanics of delivery
• IT and telephony applications
• Financial analysis

Skills
• Coaching, training and motivation
• Time management
• Planning and prioritisation
• Computer applications
• Reporting and analysis
• Scheduling and forecasting
• People management
• Advanced customer care and objection handling

Contact details

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