Vane recruitment are currently working in partnership with a leading training provider based in Fareham.
Our client is looking to recruit a training co-ordinator to start immediately within a busy team
As a Training Co-ordinator, you are expected to help provide services to student customers, and to Company Tutors/Assessors.
You will be responsible for managing a portfolio of clients and ensuring that you manage them through their training experience. You must comply with documented quality system procedures, and you have a responsibility to actively support the Company’s quality ethic and quality improvement programmes.

Hours : 9am to 5pm : Monday to Friday
You must be prepared to be on call system one in 5 weekends where you will be paid £75.00 per weekend
Salary: £14500 start salary for the first 4 months rising to £15,000 thereafter plus the call out package of £75.00 per time

Your key responsibilities are as follows:

a To communicate information to students prior to their courses and assessments.
b To pass on both detailed and general information about courses and the Company to students, and to respond positively to their communications to you.
c To ensure that deferrals are dealt with in a professional and timely manner.
d To contact students on the occurrence of specific events. These will include such events as when a student fails to attend a Workshop or assessment, or when there are changes to their scheduled courses.
e To ensure that complaints and refund requests are dealt with in a professional and timely manner.
f To ensure that students are regularly contacted and supported throughout their training programmes.
g To help ensure the smooth running of the Student Zone website by dealing with students’ date requests promptly within the given time and reporting any faults or changes/improvements that could be made.
h To work with your colleagues in all departments, to help ensure that there is a good level of effective communication and mutual support.
i To keep the SSS informed of the progress of all aspects of your work.
j To assist in filling courses to their optimum levels.
k To provide Tutors/Assessors with information about scheduled courses and about students and to ensure that all documentation is dealt with promptly.
l To distribute and deal with incoming course and assessment paperwork promptly and take any necessary action needed.
m To help in providing an on-call service to students on courses and assessments over the weekend. This will involve being available on the on-call mobile phone some weekends on a rota basis.
n To seek ways of reducing costs and minimising expenditure.
o To advise the SSS promptly of any serious, or potentially serious, problems, especially those that may have an adverse impact on the Company or its public image.


The ideal candidate will have
Previous experience as a training co-ordinator although no essential
Previous experience within customer services
Previous experience within administration – ideally have experience within co-ordination of others or a product.

If you are interested in this role then please contact Fran at Vane.

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