Booking co-ordinator /Credit control/Accounts Administrator

Vane recruitment are currently working in partnership with a leading training business based in Fareham

Our client is looking to expand their accounts team and wish to employ a booking co-ordinator. As a bookings coordinator you will be responsible for managing the payments of customers ensuring payments are received and processed promptly along with chasing payment where necessary.

Salary : £14500 for the first 4 months rising to £15,000 thereafter

Hours :9am to 5pm

You are accountable to ensure payment details are set up, maintained and updated and monies are collected and chased promptly from your customer
You must comply with documented quality system procedures, and you have a responsibility to actively support the Company’s quality ethic and quality improvement programmes.

As a booking co-coordinator you will be responsible for
a. Set up applicable payments for students on the relevant systems used at the time (eg: Excel trackers, Mosaic, Sage Pay) as instructed.
b. Ensure payments are processed/taken on the relevant dates following the correct procedure.
c. Ensure student payment records are maintained and updated accurately at all times on the relevant systems (eg: Excel and ACT) and paperwork.
d. Chase customers who have missed payment promptly; follow the correct payment chase process and update records accordingly.
e. Ensure that daily and weekly administrative tasks are completed by the team including sorting the post, locating files, processing and banking payments and chasing and sending out paperwork when required.
f. Investigate issues raised by the customer and liaise with all internal departments to satisfactorily resolve any queries raised.
g. Create and update departmental procedures when applicable.
h. Ensure that customers booked on courses have paid sufficient monies to attend.
i. Work with your colleagues in all departments, to help ensure that there is a good level of effective communication and mutual support.
j. Keep the BSS informed of the progress of all aspects of your work and create reports for the BSS or Student Support and Bookings Manager (SSBM) as and when requested.
k. Ensure all correspondence complies with company guidelines in terms of accuracy, language, grammar and layout to ensure professionalism is maintained.
l. Keep accurate records on the computer database, according to the instructions given to you.
The ideal candidate will have
• Previous experience in credit control or chasing payments
• Have previous experience of working within an accounts role managing figures
• Have good attention to detail and be able to work to deadlines

If you are interested in this role then please contact Fran at Vane.

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